November 2022 Genasys, Inc - DCA
FREQUENTLY ASKED QUESTIONS
GEM Alert
What is GEM?
The Genasys Emergency Management (GEM) system is a multi-channel (i.e. SMS,
voice, email, etc.) communication solution that provides lifesaving emergency
information.
What types of notifications/messages will I receive from GEM?
The GEM notification system may be used to alert residents and subscribers about
issues impacting safety, such as tornados, floods, gas leaks, power outages, and
other emergency notifications.
Who can register?
Anyone who lives, works, or owns property in a notification area where GEM is being
used can sign up. Visitors or people with family in the notification area may also
register.
How do I register?
Visit the registration portal to sign up for notifications and designate how you would
like to be contacted. To receive text alerts, you must add your SMS (text message)
phone number(s).
Why do I get the pop-up message “Email is already registered” or “Number is
already registered”?
During setup of our system, it is possible that someone has already added contact
data. If you receive one of these messages, simply return to the login screen and
click on "Forgot your Password?". Then use the email or number to receive a
temporary password. The number must be able to receive text messages.
My contact information has changed, how do I update it?
Login to the system portal and go to the page that needs to be updated. For
instance, account or emails, and update your information. Remember to click the
“Update” button when done.
November 2022 Genasys, Inc - DCA
FREQUENTLY ASKED QUESTIONS
GEM Alert
How will I know if a phone call, email, or text (SMS) is coming from our Alerting
System?
Email messages will come from (noreply@genasys.com) and have your Alerting
System name or identity, phone calls will display Caller ID with a local area code and
prefix, and text/SMS messages will use the sender ID 65513. We recommend you
create a contact on your phone with this information.
Do I need to provide an address or location?
Providing a home or work location is not required; however, not having a location in
the system will prevent you from receiving critical weather alerts, such as tornadoes,
and other alerts that are geo-targeted (i.e., location based).
Will my contact information be shared with others?
No, the information you provide will only be used by our system and local admins to
send you alerts. Your contact information will never be sold to an outside entity.
What are some reasons alerts from this alerting system may not be delivered to
me?
● Your contact information is not up to date
● You did not enable the SMS checkbox
● Your phone is off or busy for an extended period
● Your email provider may have placed the email in the spam/junk
folder. Please add (noreply@genasys.com) to your trusted mail list.
It is recommended you have more than one contact method registered.
How do I remove my information from the system?
You can unsubscribe directly from the registration portal Login to the system portal
(shown below) and go to the unsubscribe button, then follow the prompts. This will
delete your contact data from the system.
November 2022 Genasys, Inc - DCA
FREQUENTLY ASKED QUESTIONS
GEM Alert
First time user(s), select the
"Click here to register" link
Enter an email (and preferably also a
phone number that can receive text
messages) and a password.
Then select “Register“.
November 2022 Genasys, Inc - DCA
FREQUENTLY ASKED QUESTIONS
GEM Alert
*
These icons are on the left side of your
registration screen after sign in.
After the Account information has been completed, use the menu icons on the left
of the account page to add additional information as appropriate:
● Additional emails – home or personal email
● Additional phone numbers – add any additional numbers (alternative cell,
landline, office) that you want notification sent to
● Locations – add your work and home addresses (see next page)
November 2022 Genasys, Inc - DCA
FREQUENTLY ASKED QUESTIONS
GEM Alert
When adding locations, you will want to give the location a name (ex: Work or Home).
Line 1 = the street address
Line 2 = suite or apt # or may not be needed
Once Line 1, City, and State fields are completed, press the geolocate
button. Confirm the red triangle is in the correct location, then select "Create"
